Exchanges, Returns and Refunds
For a return, go here: https://shopify.com/85604499792/account
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If 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags attached.
Some items cannot be returned:
- Gift cards
- Gift Bags
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or is returned more than 15 days after delivery will not be eligible for a refund.
To qualify for a return, please complete the exchange form by following this link: https://shopify.com/85604499792/account
Refunds (if applicable)
Once we receive and inspect the returned item, if your request is certified, then your refund will be processed.Refund request: A credit will be automatically applied to your credit card or original payment method, less a €6 fee per return, within 15 days.
Request for exchange for another item or credit note: Your new item or credit note will be automatically sent upon receipt of your return. All shipping and return costs are our responsibility.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@visionjanine.com
Items sold (if applicable) or pre-ordered
Only regular-priced items may be refunded. Unfortunately, items sold are non-refundable. However, they can be exchanged within 15 days.
Exchanges (if applicable)
We replace an item if it is defective, damaged, or the wrong size. If you would like to exchange it for the same item, please fill out the return form and return it to us within 15 days of delivery to: CALCHEMISE, 49 route de Frans 69400 VILLEFRANCHE SUR SAONE, France. Exchanges will not be accepted after 15 days.
Please note that only one exchange is possible per order. Following an exchange, the order is no longer refundable.
Pre-orders
Pre-orders are cancellable and refundable up to 15 days after the pre-order date. Pre-orders are exchanged under the same conditions as orders. Pre-orders are non-refundable.
Shipping
To return a product, you must send it by post to: BICHONNEZ MOI SARL , 49 route de Frans 69400 VILLEFRANCHE SUR SAONE , France via the following link:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.